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We've Heard Your Feedback

We've Heard Your Feedback

Friday, August 30, 2019

On Wednesday, we shared an updated lineup for our All The Best Festival.  As a result of the feedback we received from some of you, we are offering a one-time exception to our standard ‘No Refund’ Policy and Transfer Policy.

 

At the time of booking reservations online or by phone, guests were asked “Which artist influenced your purchase?”

  • For guests who selected artists no longer attending the event: Jason Isbell & the 400 Unit, Kacey Musgraves, Shovels & Rope, I’m With Her, Amanda Shires’ Awesome Muscular Trio or The War and Treaty – we will be offering an exception to our standard 'No Refund' Policy*, providing the option to cancel your reservation with Sixthman for a full refund through end of day Sunday, September 8th.
  • For guests who selected artists that remain on the line-up, we are providing an exception to our Transfer Policy*, making it possible to transfer to the 13th edition of Cayamo: A Journey Through Song (a festival at sea which holds close similarities in musical genre and artists to All The Best Festival) through end of day Sunday, September 8th.

 

To see which artist you selected that influenced your purchase from this booking question within your reservation, please visitwww.sixthman.net/account in the Guest Information section.

As a small token of our appreciation for joining the festival, John Prine will also be signing a commemorative item for all guests.

 

*Should you choose to not attend All The Best Festival and accept our refund exception, please note:

  • Only payments made directly to Sixthman are included in the refund. We are unable to refund additional travel expenses.
  • All Travel Protection purchased through Sixthman can be cancelled and refunded in full.
  • Pre and Post night reservations made through Breathless and Now Onyx are available for a full refund directly through the resort if cancelled outside of 7 days before check-in.
  • Our office is open M – F 10am – 6pm ET but we will accept all cancellation requests that come in writing through end of day on Sunday September 8, 2019.
  • Please note our office is closed Monday, September 2nd for the Labor Day Holiday.
  • All refunds will be issued via check to the lead guest in the room – unless we are otherwise directed at the time of cancellation.
  • Check refunds would be mailed within 2 to 3 weeks.

 

*Should you choose to transfer to Cayamo 2020, please note:

  • Your All The Best Festival payments would transfer to the new Cayamo reservation and any additional balance due would be due per the Cayamo payment schedule.
  • This offer is only for rooms on Cayamo 2020, subject to availability.
  • Our office is open M – F 10am – 6pm ET but we will accept transfer requests that come in writing through end of day on Sunday, September 8, 2019 (subject to cabin availability on a first come first served basis).
  • Please note our office is closed Monday, September 2nd for the Labor Day Holiday.

 

With the eight new iconic and emerging artists announced on All The Best Festival, we are fully confident the vacation experience of unique collaborative performances hosted by John Prine will exceed your expectations. However, we understand the artist you were most excited to see is now not joining this special festival and want to provide this option.  Do not hesitate to contact us about this or any other questions you may have about your vacation experience.

 

 


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